The contribution of information communications technology on improved human resources performance in Kinondoni Municipality, Tanzania

Abstract

The study assessed the contributions of ICT in improving human resource performance in Kinondoni Municipality. It specifically focused on the policy and legal framework governing ICT use, the contribution of ICT to human resource performance, and the challenges associated with ICT adoption in the study. A descriptive research design was employed, utilizing both qualitative and quantitative methods. A mixed-methods approach was used, with a sample of 100 respondents selected through purposive and stratified random sampling. Data collection included both primary and secondary sources, and quantitative data were analyzed using SPSS for descriptive statistics, while qualitative data from interviews were analyzed thematically. The findings revealed that most respondents strongly agreed that ICT policies and regulations are well-established, as reflected by a mean score of 4.2 (SD = 0.75). The study further assessed the contribution of ICT in improving human resource Performance, particularly in records management. ICT enhanced efficiency, accessibility, and data integrity, with record-keeping being the most frequently cited benefit (40%). However, practical implementation of ICT remains a significant challenge, especially in developing countries like Tanzania. Most offices were internet-connected computers (mean = 4.3, SD = 0.75), suggesting a solid ICT infrastructure foundation. However, the use of Human Resource Information Systems (HRIS) showed a slightly lower mean of 3.9 (SD = 0.85), indicating that while HRIS adoption is underway, its full utilization is still limited. Some barriers to full ICT implementation cited included inadequate training and lack of comprehensive integration into human resource practices. The study concludes that ICT has significantly improved human resource performance in LGAs, supporting better governance and service delivery. To maximize ICT's potential, further investments in infrastructure, continuous training, e-governance initiatives, and impact evaluation frameworks are recommended to improve human resource performance and contribute to national progress.