Role of adopting hard and expensive total quality management on creating a competitive advantage for the Private Higher Education Institutions of Automated Hospital Management

Abstract

The study aims for determining whether both expensive and hard total quality management practices affect the creation of competitive advantage by the private higher education institutions of the nation. Primary data using a questionnaire had been collected from a sample consisted of 108 among the academics working in these institutions, following the convenience sampling method. Descriptive statistics are used in sample description, such as the mean and the standard deviation, and employing the multiple linear regression method, the result shows that both expensive and hard total quality management practices have a significant positive impact on competitive advantage creation. More studies regarding the role of expensive and hard practices are recommended to be made in Service based environment of developing countries in the globe, where more attempts are preferred to cover the in Automated Hospital Management.