A methodology to improve software and information technology business using six sigma

Abstract

Six Sigma is a method that provides organizations tools to improve the capability of their business processes. In six sigma a set of management techniques intended to improve business processes by greatly reducing the probability that an error or defect will occur. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale, and quality of products or services.A software company is needed a reliable measurement data to make a case for process improvement. Unfortunately that data normally comes from an improvement project. In this paper we use Six Sigma to Building a Business Case for Software Defect Reduction.